Is my bag waterproof?
No, but they are highly water resistant. All our fabrics are waterpoof, but the process of stitching makes holes in the fabric that water will seep through over time. The Floating liners on Shazams and Alakazams make them as water resistant as any stitched bag can be.
I've ordered custom, how long do I have to wait?
You can see all our current custom bag lead times HERE.
How do I care for my bag?
All our bags should be washed with water and/or a stiff brush. Never put them in the washing machine, and avoid using detergents (as these break down the DWR Coating)! Zips deserve a little love every so often to keep them going strong, you can clean the teeth with a tooth brush and water. Lubricate with a zip-lubricant, or graphite!
Do you do Repairs?
Yes we do! Please visit our repairs page.
Whats the warranty on your bags?
If you have a problem that is the fault of bad workmanship or material failiure we will take care of it, for the life of the bag to the original purchaser.
I've lost a strap, can I get a replacement?
YES! You can order a new strap for your bag here.
How can I contact you?
hello@wizard.works
Wizard Works
Unit 103, Building B4
3 Barton Yard
London, SE10 0BN
UK
Our EU Authorized Representative is
Brick Lane Bikes
www.bricklanebikes.co.uk
de Kooy 7a
5861EH, Wanssum
Netherlands
Do you ship to my country?
We do not ship to Afghanistan, Belarus, Bulgaria, India and Israel. We ship everywhere else!
Can I collect my order?
Yes absolutely, we have a collection option available at checkout. After placing your order, you will receieve an email when your order is ready to collect.
I don't live in the UK, whats the deal with customs?
Visit our Shipping & Tax page for detailed information about shipping and customs charges.
I'm in a hurry, how long will I have to wait to get my bag?
We aim to dispatch all in stock orders within 2 business days and offer an express shipping options. You will see a delivery time estimate at checkout.
Something else or just wanna say hi? Drop us a line! We do our best to respond to all enquiries within 2 business days.